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Natividad’s Story

How the SSA Places the Burden on Recipients

(promotional doc, 2022)
PRODUCED, CAMERA & DIRECTION
VIDEO
DOCUMENTARY
SHORT

In 2020, the Social Security Administration (SSA) closed its field offices in response to the COVID-19 pandemic. As a result, many SSI recipients had difficulty reporting changes in their finances that could affect the amount of their benefits, and others experienced major overpayments due to processing delays. Even as SSA offices remained closed, the agency eventually resumed assessing overpayments to SSI recipients and reducing their benefits.

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       PHILADELPHIA, PA